Disclaimer Terms and Conditions

Marianne’s Heaven On Earth Aurora Chaser Tours .

This document must be read and confirmed before any bookings can be organised or booked with the above company.

Please confirm this has been done in your booking email.

Our Company Shall Be Known As:

MARIANNE’S HEAVEN ON EARTH AURORA CHASER TOURS

Our liabilities are defined according to the Norwegian legislation and law .

Claims must therefore be raised before the court in Tromsø.

Bookings , travel documents and payment : Bookings must be in writing (E-mail included) directly to our office by using the booking-form on this website.

Our prices are in Norwegian Krone (NOK) per person , and includes taxes (VAT), coordination fees and provisions , except. 5% Pay Pal trans-fee (if no other information is given).

The Company i.e. ; Marianne’s Heaven On Earth Aurora tours .(MHOEAT) Chase the light tours , Aurora Photography Complete  Package , which requires the full payment at the time of booking to confirm your reservation.

Reservation without a payment will only be held for a max , of THREE (3) working days , after you have received the confirmation of availability booking by mail.

We cannot reply untill bank confirms payment for any bookings.

(This can take up to 5 to 10 days.)

We prefer all payments to be paid by bank transfer although payment less than NOK 5000 ,- excl.

Transaction fees , need to be done by credit card (VISA, MasterCard) through Pay Pal , if no other information is given.

Payment larger than NOK 5000 ,- can be done by either by bank transference (SWIFT) or by credit card (VISA , MasterCard) through PayPal.

We will send you a booking confirmation including total cost by e-invoice/mail once the bank confirms payment to us , so please be patient as this can take a few days usually between 5 to 10 days Depending where in the world you have sent the cash from , so please leave plenty time for booking.

Cancellations:

All cancellations must be in writing , unless agreed by MHOEACT.

All Individual tours and tailored tours as described on our web , requires a cancellation fee of NOK 1000.

Cancellations received after payment is due ; 25 days prior to departure , will be charged as follows:

25-14 days prior to arrival: 75% refund of total amount (minimum payment NOK 1000)

For groups : if one of the group cancel the tour , there will still be required a min of NOK 1000,-.

14-7 days: 50% refund.

7 days and less: no refund.

Min fee of NOK 1000,- will be charged also in any situations where only one member of a group cancel her/his part of the tour. The cancellation fee does not consider in any way, paid transaction fee from payment providers like PayPal,etc which is none refundable 4%

Price and itinerary changes:

In extreme circumstances , We MHOEACT reserve the right to change the prices due to conditions beyond our control.

Prices may change with or without notice , but this is very unlikely .

Conditions for changes could be an alteration in prices from our suppliers , increase in taxes from the government which is unlikely , etc , etc the only exception being once a booking has been paid for in full and in advance that particular price cannot be changed and will stay the same .

Itineraries are subject to change or being cancelled if unforeseen matters occur..

Responsibility and liability:

MHOEACT Have the right to cancel if there is only one (1) PERSON , or Two (2) Persons Male or Female on any given night or day .

This is entirely up to MHOEACT  or guide on duty that day or night .

MHOEACT accept no responsibility or liability for matters that may occur during travelling or participating in activities delivered by us at or on the way to MHOEACT.

We accept no responsibility for late return to tromsø , under any circumstances,car breakdown ,Crash ,Punctures,Sickness,Accidents of any kind, delays , missed flights , ferries , buses ect , caused by bad weather or accidents , or any other issues out of our control , damages , injuries , accidents or delays beyond the control of MHOEACT .

It is necessary that guests release MHOEACT from all claims for damage or loss of personal belongings , baggage , camera’s and /or equipments of any kind used  ,or from death and injuries and from any delays caused by third part suppliers of accommodation , cabins , transportation , food, beverages and all activities.

We are not responsable for guests camera equipment of any kind, i.e. camera, lenes or camera equipment that may be dropped or damaged in any way, that is not the fault of MHOEACT or any other equipment that belong to the guests that may be lost damaged or stolen Dropped or any other reason while on tour DAY OR NIGHT.

All eqipment supplied by us MHOEACT  that is used by you the paying guests is/are at you /the guests own risk , i.e. tripods , crampons, boots , snowsuits  Camera equipment ,hot food ,Transport, hot water , fire etc , etc.

All activites at night/or day are done at /you/he/she/ the guests own risk.

And its also necessary that guests release MHOEACT from all claims for damage or loss of baggage , personal equipment , cloths, shoes , or  from death or accidental injury and from delays causes by circumstances beyond MHOEACT control.

When using transportation to. i.e. to chase for clear skies and Northern Lights , or waiting to traveling in dark areas , or any accidental events caused by structures owned or not by MHOEACT , such as tents , benches , tables , open fires ,Walking,cold, snow frost, bbq , or viewing the lights in dark area’s , then there is an ordinary passenger insurance which is included in the cars main insurance.

We also carry public liability , and a first aid box , there are no insurance for outdoors activity connected to any of the tours ,and all guests should carry their own winter out door insurance, or accomadtions and all activities are at you /the guests /own risk.

The guests are responsible for having a valid travel or out door winter activites insurance and good hot clothes and boots for all weather conditions.

The guide / photographer will use his/her experience to offer there best advice for this.

If MHOEACT provide the guests with clothes , boots or any eqipment of any kind/ then we accept no responsibility for any loss or suffer and /or injury or death caused by the weather or any other conditions or supply.

All camera equipment supplied by MHOEACT is the property of MHOEACT and shall be resected at all times.

A Deposit or 1000 nok is required for the hire of any camera and lens , paid in cash on the day or night of tour.

A signature is required for the hire of camera and lens.

Damaged caused by any form of miss use , may imply item being replaced by user and loss of deposit.

The hire of any camera equipment is the responsibility of the hirer and the hirer shall be responsible for all equipment hired for that period .

A total refund of which will be refunded on inspection of all camera equipment used that night, the hirer may loose there deposit for loss or damage of camera equipment , while being used by the person persons that have hired and used the equipment on that given tour night or day.

Camera equipment hired by MHOEACT  to paying guests requires a deposit in the case of any loss or damage due to any form not done by MHOEACT  i.e. Weather ,wind, ice , snow rain , accidental fall , miss- use of any kind , etc ,etc , not done by MHOEACT  i.e. cameras , lens , tripods.

MHOEACT shall not be liable for delays or cancellations on journeys causes by Force Majeure such as strike lock out or collisions, fire and/or damage on cars, buses, trains, ferries or planes.

We accept no responsibility or liability of war , terrorism , diseases or sickness of any kind and any conditions beyond our control.

MHOEACT can not be held responsible due to cancellations , delays causes by third parties (suppliers, official or local government and/or departments) or other activities, changes in rules , aws or plans beyond MHOEACT control /which interfere with MHOEACT schedule , bookings , for any given time /etc.

The guide at time of tour will use there experience to make a safest possible tour , and route , decision and will offer advice on clothing/foot wear,/gloves ,/crampons,/heat pads ,/ but we accept no responsibility for circumstances beyond our control , i.e. avalanche , /drowning/complete cloud cover /blizzard/frost bite/ thin ice/border closure , hypothermia/death/or any other cases caused by the conditions of extreme weather.

It is at the interest of the guide to assess if a guest is being out of hand in demanding too much attention for ones self and to explain that all guests are treated with the same manner , when ever the guide can ,and that only one guest at a time can be helped or dropped off at hotel first/ or what ever the circumstances May be .There will be one guide for every 8 guests.

All guides should be treated with respect and should not except any form of abuse from a guest at any time and the Guest Should also be treated with the same respect .

All tours start at 530 pick up at post office in tromsø town centre and end at 2am in tromsø , if any person or persons must be picked up from any other place in and around the tromsø area then the tour still starts at 530 , tour will be leaving tromsø at this time regardless of how long it may take to travel to pick up point from other area.

If a complete group have paid for the tour and require to be picked up any where other than tromso post office ; then tour will still leave tromso post office at 530 pm and return for 2 am.

All driver sand guides have the right to end tours on or before at 2am deadline , or at any time,if there is any misuse of any rules etc.

Also taking into account how long each journey takes to travel each way .the guide should be back in trams for 2am any time after this is at the dudes discretion.

MHOEACT accept no responsibility or liability for matters that may occur during travelling or participating in activities delivered by us at or on the way to MHOEACT.

We accept no responsibility for late return to tromsø ,under any circumstances,delays,missed flights,ferries,buses ect,caused by bad weather or accidents  ,Road closed or any other issues out of our control.

Or any other form of damages , injuries , accidents or delays beyond the control of MHOEACT .

It is necessary that guests release MHOEACT from all claims for damage or loss of personal belongings , baggage , camera’s  and /or any equipments of any kind used on tour or from death and injuries and from any delays caused by third part suppliers of accommodation , transportation , food , beverages and activities.

We are not responsable for any camera, lenes or camera equipment that may be dropped or damaged in any way owned by the paying guest.

All camera equipment owned by the guests is the responsibility of the owner at all times.

All eqipment supplied by us and used by you the guests is/are at you /the guests own risk , i.e. tripods , crampons , boots , snowsuits , hot food , hot water , fire,  snow shoes , etc , etc.

All activites at night/or day are done at /you/ the guests own risk.

And its also necessary that guests release MHOEACT from all claims for damage or loss of baggage , personal equipment , from death or accidental injury and from delays causes by circumstances beyond MHOEACT  control.

When using transportation to i.e. to look for clear skies and Northern Lights , or viewing the lights in dark area’s there is an ordinary passenger insurance which is included in the cars main insurance.

We also carry public liability , and a first aid box , there are no insurance for outdoors activity connected to any of the tours , and all activities are at you /the guests /own risk .

The guests are responsible for having a valid travel or out door winter activites insurance , and good hot clothes and boots for all weather conditions.

The guide / photographer will use his/her experience to offer there best advice for this.

If MHOEACT provide the guests with clothes , boots or any eqipment of any kind/ then  we accept no responsibility for anyloss or  suffer and /or injury or death caused by the weather or any other conditions or supply

Cancellation and Delayed tours

MHOEACT reserves the right to cancel or postpone tours or activities due to matters out of MHOEACT /or /guide or our control.

We will not be held responsible for any loss to guests in matter of such cancellations.

If MHOEACT HAS TO CANCEL in any form of or/any cancellations that should occur, MHOEACT will offer you an other nights chasing or a full refund of the total cost of the tour or activity , except if there are any fees ie paypal or taxes  etc etc , which must be paid under any circumstances.

Participation in Activities:

Activities will be arranged as long as it is possible safty wise and weather wise.

MHOEACT will not accept cancellations of activities from participants simply because it is clouded over in the nearest area around Tromsø , /raining , /snowing or windy , / any cancellations  for injuries must show hospital admittance paper work  before a refund can be given /or if you seen the aurora the night before with our or an other group and want to cancel.

MHOEACT does not guarantee that participants in Northern Lights activities will actually see these natural phenomena’s.

ITS A NATURAL PHENOMENA  /

PHENOMENON .

Our tour is Based on the HUNT and not the visual appearance of the AURORA In Any Way. And once we leave the pickup point to refunds of any kind shall be given for not seeing the AURORA.

PICK UP AT O5.3O PM AND RETURN APROX O1.3O AM OR 2AM IN TROMS0 CENTRAL.

But we will guarantee that we will be doing our very best on that given night , to find clearer skies , for your viewing .

The Northern Lights tour is build up on the idea to chase and hopefully find clear skies to /see/ view/observe/ photograph /the Northern Lights , and all guests have to be aware of up to two- five hours or more driving one way if no clear skies are forecast,which could be the case, on some nights , although very rare , as clearer skies are usally found more localised.

Or waiting in the one place when clear skies are found as this place is or was a known observational area for the AURORA.

All guests  will be informed and have to agree on this discition ; before any journey is made/object/ to chase and hopfully find the Aurora and find clear skies for your viewing.

If clear skies are available locally then we will be in a 50 km radius which is very scenic indeed.

By the booking request , the person who booked a tour also confirms the disclaimer for him/her-selves/children/or/ and the rest of the group or family involved.

 

Please confirm that you have read and agree with our terms and condition on the enquiry or booking email.

If paying by paypal please add 5% to total price to cover paypal fees (non returnable) and transactions ,hope to see you soon on MHOEACT.

Don’t delay book us today

Please confirm that you have read and agree with our terms and condition on the email enquiry or booking form email.

 

All bookings must be in writing , either by email or letter.

Posted on October 5, 2012 by admin

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If booking in the uk with paypal /please look for the button named /storbritania/ its Norwegian  for Great Britian

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